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AWWA JAW57842 Journal AWWA - Two-Tier Systems: Part 2 - Nontraditional Compliance Strategies and Preliminary Cost Estimates for Small Water Systems Journal Article by American Water Works Association, 04/01/2003 Cotruvo, Joseph A. Full Description Small systems...
AWWA JAW57841 Journal AWWA - Utility-based Analytical Methods to Ensure Public Water Supply Security Journal Article by American Water Works Association, 04/01/2003 States, Stanley; Scheuring, Michele; Kuchta, John; Newberry, Jessica; Casson, Leonard Full Description...
AWWA WSP57722 Embracing Customer Service by Proactively Marketing a New Collections Program Conference Proceeding by American Water Works Association, 03/19/2003 Angel, Fred O., Jr. Full Description In January 2000, Chesterfield County's Department of...
AWWA WSP57716 Creating a Customer Focused Culture Through Benchmarking Conference Proceeding by American Water Works Association, 03/19/2003 Angel, Fred O., Jr. Full Description Within Chesterfield County's Department of Utilities Customer Operations Section,...
AWWA WSP57721 Developing an Outstanding Customer Service Program Conference Proceeding by American Water Works Association, 03/19/2003 Wilson, Steve Full Description This slide presentation outlines a utility wide customer service program that includes:...
AWWA WSP57720 Pilot Water Restriction Program for the Osprey Area Conference Proceeding by American Water Works Association, 03/19/2003 Gipe, Tony Full Description The objective of this slide presentation was to change the allowable irrigation days in the...
AWWA WSP57719 Listening to Customers and Watching the Budget: A Cost/Benefit Approach to Customer Service Delivery Conference Proceeding by American Water Works Association, 03/19/2003 Rambo, Eric; Baumgartner, Robert M. Full Description This slide presentation...
AWWA WSP57718 Award Winning Customer Service in the Australian Water Industry Conference Proceeding by American Water Works Association, 03/19/2003 Harford, Peter Full Description The water industry in Melbourne, Australia is owned by the State Government of...
AWWA WSP57717 Implementing a Skill-Based Pay Plan: Money Talks Conference Proceeding by American Water Works Association, 03/19/2003 Corso, Norma; Cooper, Denise Full Description This slide presentation defines the term "skill-based pay" and offers two views of...
AWWA WSP57726 Getting to the Promised Land Conference Proceeding by American Water Works Association, 03/19/2003 Lamoreaux, Rebecca Full Description This slide presentation outlines the role of utility management, key points of leadership, the vision/mission of...
AWWA WSP57725 Strategic Planning for Customer Service Conference Proceeding by American Water Works Association, 03/19/2003 Schlenger, Donald L. Full Description This paper discusses how, given the importance of customer service in general business strategy,...
AWWA WSP57724 Tying Mobile Work Orders to Your CIS Conference Proceeding by American Water Works Association, 03/19/2003 Flaherty, Bob; Decker, David A.; Stern, Christopher T. Full Description This slide presentation offers the following discussion points: the...