BS BIP 0033 Achieving ISO/IEC 20000. Managing End-to-end Service

Handbook / Manual / Guide by BSI Group, 03/31/2006

Full Description

Describes supplier management, service level management and business relationship management, and how these processes are important to management of interfaces and types of supply chain common in IT service.

Also available as part of KIT 190.

Product Details

Published: 03/31/2006 ISBN(s): 0580474615 Number of Pages: 113 Product Code(s): 30143865