BS BIP 0032:2006 Achieving ISO/IEC 20000. Making metrics work

Handbook / Manual / Guide by BSI Group, 03/31/2006

Full Description

Gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements.

Also available as part of KIT 190.

Product Details

Published: 03/31/2006 ISBN(s): 0580474607 Number of Pages: 105 Product Code(s): 30143864